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Terms & Conditions

General terms and conditions

These terms and conditions form the basis on which you can visit our website, order bakery products and baking ingredients from us and book courses at our studio. Please read them carefully as they contain important information.

 

General terms and conditions

1 This site is owned and operated by Gorgeous Concepts Limited. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at marketing@chocokoo.com.hk or on 852-5335 0301 / 5220-7064.

The contract between us
1.1 Orders for Bakery Products and Baking Ingredients
1.1.1 We must receive payment of the whole of the price for the products that you order before your order can be accepted. Your payment of the price for the products represents an offer on your part to purchase the products, which will be accepted by us when we send to you an email that the products have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.
1.2 Reservations for Course
1.2.1 A legally binding contract is made between us when you have paid the relevant fee in full and when we have notified you that we have accepted your reservation for a place on a course at our studio.
2 Terms and conditions applying to orders for bakery products and baking ingredients.
2.1 Availability
2.1.1 All orders are subject to acceptance and availability. Please place your order 3 days in advance of the pick up/delivery date. If the products you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
2.2 Ordering errors
2.2.1 All orders are subject to acceptance and availability. If the products you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
2.3 Prices
2.3.1 The prices payable for products that you order are as set out in our website. All prices are correct at the time of placing your order.
2.3.2 Wherever it is not possible to accept your order to buy products of the specification and description at the price indicated, we will advise you by email.
2.4 Payment terms
2.4.1 The price for the products that you order is payable to us in full at the time you place the order. We accept no liability if a delivery is delayed because you have not given us the correct payment details.
2.5 Delivery
2.5.1 Our delivery charges are set out in our website
2.5.2 We will notify you by email of the date on which the products you have ordered are due for despatch to you.
2.5.3 Please note that we are only able to deliver to addresses within Hong Kong.
2.5.4 We will deliver the products you have ordered by our courier to the address you specify for delivery in your order. It is important that this address is accurate. For orders sent by courier, our courier will require you to sign for the products on delivery. Please check the delivery before you sign for it to verify that all the products you have ordered have been delivered and that they have not been damaged. We cannot accept any liability for any loss or damage to the products once they have been delivered. We will aim to deliver couriered products by 6pm on the day following shipment but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period.
2.5.5 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss, deterioration or destruction.
2.5.6

Operation hours: Monday to Saturday, 10am – 6pm, Public Holiday is excluded.
HK Island: HK Island: Purchase HK$1200 or above – Free delivery. Otherwise, delivery charge of HK$150. (Except Peak ,Stanley,Repulse Bay )
Kowloon: Purchase HK$1,800 or above – Free delivery. Otherwise, delivery charge of HK$200.
New Territories: Purchase HK$3,000 or above – Free delivery. Otherwise, delivery charge of HK$280. (extra charges for Tsing Yi, Tung Chung,Yuen Long,Tin Shui Wai,Tuen Mun,Ma On Shan,Sai Kung,Tseung Kwan O,Tai Po,Fanling,Sheung Shui)
Tung Chung: .Purchase HK$2,500 or above. HK$400 is required.
Airport: Only available for the following location: (MTR Station)
- Lai King Station, Ching Yee Station, Kowloon Station , Hong Kong Station
- Asia World- Expo Station is not included.
Special order: Wedding cake, Special cake: Purchase HK$4,000 or above – Free delivery.


Remarks:

Products only available for pick up at the specific location. ie. Street or residential lobby.  (Hotel and restaurant are excluded.) 

 

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays, restricted packing or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date or location. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.

 

Delivery Charge Free Delivery(Purchase the above amount) Additional Charge (for not enough amount)
Hong Kong Island $1200 or above $150
Kowloon $1800 or above $200
New Territories $3000 or above $280
The following district have extra charges on delivery services:  
Hong Kong Island    
Peak/Stanley $1800 or above $200
Cyberport $1800 or above $200
Repulse Bay $1800 or above $200
New Territories    
Tung Chung $3000 or above $400
Tsing Yi $3000 or above $400
Yuen Long $3000 or above $400
Tin Shui Wai $3000 or above $400
Tuen Mun $3000 or above $400
Ma On Shan $3000 or above $400
Sai Kung $3000 or above $400
Tseung Kwan O $3000 or above $400
Tai Po $3000 or above $400
Fanling $3000 or above $400
Sheung Shui $3000 or above $400
2.6 Risk and ownership
2.6.1 Risk of damage to, deterioration or loss of the products passes to you at the time of delivery to you, or if you fail to take delivery when our courier attends the address you have specified for delivery, the time when the courier tried to deliver. You will only own the products once they have been successfully delivered and when we have received cleared payment in full. Products supplied are strictly not for resale.
2.7 Acknowledgement and acceptance of your order
2.7.1 You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the products ordered.
2.8 Cancellation rights
2.8.1 No cancellation is accepted once the order is confirmed.
2.9 Right to refuse order
2.9.1 We reserve the right to refuse to accept your order if:
2.9.1.1 we have insufficient stock to deliver the products you have ordered;
2.9.1.2 we are not able to deliver to your area; or
2.9.1.3 one or more of the products you ordered was listed at an incorrect price.
2.9.2 If we do refuse to accept your order we will notify you by e-mail and will re-credit the amount you paid when placing your order to the account from which you made payment as soon as possible but in any event within 30 days of your order.
2.10 Liability
2.10.1 If you do not receive products ordered by you within 24 hours of the date on which they were due for shipment, we will have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the date on which the products were due for despatch to you (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be to refund to you the amount paid by you for the products in question.
2.10.2 Each party shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
2.10.3

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

3 Terms and conditions applying to bakery courses
3.1 Availability
3.1.1 All reservations are subject to acceptance and availability. If there are no available places on or course you wish to attend, you will see the full cooking notice on the website.
3.2 Payment
3.2.1 Fees for all courses and tours are payable to us in full at the time of booking. 
3.3 Acknowledgement and acceptance of your reservation
3.3.1 You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm your reservation.
3.4 Cancellation
3.4.1 If you are unable to attend course you have booked, you may arrange for another adult to attend in your place provided that you give us at least 24 hours notice by telephone or email.
3.4.2 If you cancel your booking at any time up to 4 weeks before your course, you may transfer your booking to another course on which places are available.
3.4.3 If you wish to cancel your booking at any time after 4 weeks before your course, you will not be entitled to transfer to any course unless we, at our absolute discretion, agree otherwise.
3.4.4 We will be entitled to cancel any course at any time. If we do, we will refund to you in full any fee that you have paid.
3.4.5 If either you or we cancel any course, we will not be liable to reimburse to you any other expense or loss that you may have incurred.
3.5 Other provisions
3.5.1 We reserve the right to alter the timing of any course and the content and/or presenter of any course.
3.5.2 You should attend the location specified for any course 15 minutes before the time scheduled for its commencement. We reserve the right to start any course on the time scheduled for commencement even if all those who have booked places are not in attendance.
3.5.3 You must observe all reasonable instructions given to you by the person or persons conducting presenting the course.
3.5.4 We expect you to behave in an appropriate manner and reserve the right to exclude you from any course if we, in our absolute discretion, consider that your conduct is inappropriate.
3.5.5 You may only take photographs, videos, films or sound recordings during any course or otherwise whilst you are on bakery premises with our express permission. Any material which you do create must only be used for your own and not commercial purposes.
3.5.6 For the sake of participant interests and safety, all workshops are scheduled to finish within the suggested workshop duration and participants are not encouraged to occupy the utility room afterwards or stay behind after the workshop finished. Otherwise, the extension time would be charged. (11:00am- 10:00pm)
3.5.7 Except instructor, participants and our staffs, other people are not allowed to enter the venue during the workshop. Otherwise the extra people at class would be charged for FULL price if he/she stay at the class.
3.5.8 No smoking during the class.
3.5.9 During lesson, please wear apron to ensure safety.
3.5.10 Our class is the strict implementation of food safety and sanitation guidelines. Please maintain personal and public health and thoroughly clean your hands before class. If necessary, please wash hands frequently.
3.5.11 Please cherish all the facilities and the kitchen wares. Thank you for your co-operation.
3.6 Liability
3.6.1 We will not accept responsibility for any loss of or damage to your personal possessions during the course of any tour or course or whilst you are on bakery premises.
3.6.2 We will not be liable for any loss or damage which you incur or suffer while on a course which is beyond our reasonable control.
3.6.3 Subject to sub-clauses 3.7.1 and 3.7.2, each of us shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract and neither of us will be liable to the other for any loss which is indirect, special or consequential.
3.6.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have under any applicable law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
3.7 Weather Arrangement
3.7.1 In case of a typhoon No. 8 or above, or the black rainstorm warning signal, the same day courses will be rescheduled or cancelled. We will notify the participants by phone latest arrangements. However, if the typhoon No. 8 or black rainstorm warning is in addition to three hours before the commencement, the courses will be conducted as scheduled.
3.8 The pictures in our website are for reference only.